Amazon Prime Video: Troubleshooting HDMI Connection Issues

Common HDMI Connection Problems

Blank Screen or No Signal

If you're experiencing a blank screen or "No Signal" message when connecting your device via HDMI, follow these steps:

• Try connecting to a different HDMI port on your TV.
• Inspect the HDMI cable for any damage or loose connections.
• Restart your TV and device.

Downloaded Content Not Playing

If you're unable to play downloaded Prime Video content:

• Ensure that your device supports HDCP (High-bandwidth Digital Content Protection).
• Restart your TV and device.

Other HDMI Connection Issues

If you encounter any other HDMI connection issues:

• Ensure that your TV and device are compatible with each other.
• Update the software on your TV and device.
• Contact Amazon customer support for further assistance.

Additional Tips

To enhance your HDMI connection:

• Use a high-quality HDMI cable certified by HDMI Licensing Administrator.
• Keep your HDMI cables as short as possible.
• Avoid using HDMI splitters or extenders, as they can introduce signal loss.